We currently accept payments by Visa, V PAY, Visa Electron, MasterCard, Maestro and PayPal.
All payments are processed by the third-party payment processing
company Ogone to guarantee security. All payments are treated on an SSL encrypted
Internet connection secured by Versign. For more information on Ogone security,
please visit ogone.com.
At the moment of payment, you will be forwarded to Ogone's secure site in order
to enter your credit card details. Your card will be authorized for the amount of
the transaction, but it will not be charged until your order is dispatched.
Village Verve does not store or process your credit card details.
We currently offer payment in EUR, GBP and USD. Your credit card will be charged in the selected currency.
All customers have a choice between BPack World Business (Belgian postal service) and DHL Express.
For our domestic customers, delivery is free of charge with the Belgian postal service.
For our international customers, the delivery costs are at the expense of the customer
and will be included on the purchase order.
Village Verve will periodically run shipping promotions, and at those times the
invoice total will be adjusted accordingly. Please note that all prices are inclusive
of Belgian VAT of 21%, so if there is a minimum order requirement for free shippng,
non-EU customers must adjust their order to meet the minimum requirement with the
For our customers based outside of the EU, you are liable for all import duties,
customs and local sales taxes levied by the country you are shipping to; payment
of these is necessary to release your order from customs on arrival. Please contact
your local customs bureau for an estimate of the duties, fees and taxes you should
expect to pay.
Please choose your country below to know the shipping cost:
We will do our utmost to dispatch all orders within 24 hours. Estimated delivery
times are to be used as a guide only and start from the date of dispatch. Village
Verve is responsible for any delays caused by destination customs clearance processes.
Returns can be made for a refund or store credit. Return shipment costs are at the
expense of the customer. You may return the goods by any secure means, including
bringing the goods to one of our stores in person.
The customer is liable for the merchandise until it is received at our offices,
so we strongly recommend that you use a tracking service for the shipment, and that
you insure the contents for its value in the case of loss or damage.
To return an item, please request a return authorization number from
email@example.com within 14 days of receiving your merchandise.
Please specify the reason for your return. Once you have received the authorization,
you have 7 days to return the merchandise.
You will receive a notification email once your return has been processed.
All merchandise should be returned to Village Verve, 46 Rue Van Artevelde, 1000
We currently do not process exchanges, except for exchanges made in person at one
of our stores. Otherwise, please return the item and place a new order for the desired
replacement size and color.
Your refund will either be credited to the original purchaser's credit card or Village
Verve account in the form of store credit.
If your order has been sent to a destination within the EU, all sales taxes will
be refunded. Outside the EU, you will have to recover sales taxes by contacting
your local customs bureau directly. You may want to hire a customs broker to assist
Your refund will be processed as quickly as possible by Village Verve, however,
it may take up to 10 business days for your bank to complete the refund.
All items are thoroughly inspected for faults before dispatch. If an item is not
in perfect condition, please contact Village Verve immediately. A faulty item may
be returned for free using our DHL account. You must specify that this is the reason
for the return in the email requesting a return authorization number. Once the item
is received at our offices and we confirm the fault, the original purchaser's credit
card will be refunded for the full value of the merchandise, including the initial
shipping cost (if applicable).
Where possible, we will try to replace the damaged item if so desired by the customer.
Items with natural wear and tear are not considered to be faulty.
Items should be returned new, unused, and with all Village Verve and designer garment
tags still attached. This also includes any designer packaging such as shoe boxes,
dust bags and authenticity cards as these are considered to be part of the product.
Goods that are not in their original condition may be returned to the customer.
All lingerie and swimwear must be tried on over underwear. Protective plastic slips
should not be removed.
We further recommend that shoes are tried on a carpeted surface in order to prevent
sole damage or soiling.
An item that is returned without an authorization number or outside of the specified
timeframes may be sent back to the customer at the discretion of Village Verve.
Village Verve makes the utmost effort to accurately represent fit and colors on
our website. No item is altered or temporarily modified with pins for the photos,
however belts and accessories may be used for styling purposes. We try to further
assist the customer in our product descriptions, including sizing recommendations
All trademarks, service marks, trade names and photography on village-verve.com
are the property of Village Verve. No use of these may be made without the prior
written consent from Village Verve. The logo, designs, advertisements, and photographic
images described or displayed on the site are the intellectual property of Village
Verve and may not be used without permission.
When placing an order on village-verve.com, you agree to the terms outlined in our
return, shipping and privacy policies.
Once you place an order you will receive an email confirming the reception of your
order. This does not constitute an acceptance of this order.
Unless you cancel your order, acceptance of your order and completion of the contract
between you and Village Verve will be completed when we email you to confirm the
goods have been dispatched.
We reserve the right not to accept your order in the event, for example, that we
are unable to obtain authorization for payment, that shipping restrictions apply
to a particular item, that the item ordered is out of stock or does not satisfy
our quality control standards and is withdrawn.
We may also refuse to process and therefore accept a transaction for any reason
or refuse service to anyone at any time at our sole discretion. We will not be liable
to you or any third party by reason of our withdrawing any merchandise from village-verve.com
whether or not that merchandise has been sold, removing, screening or editing any
materials or content on village-verve.com, refusing to process a transaction or
unwinding or suspending any transaction after processing has begun.
By using this site, you assume full necessary servicing or repairs of any equipment
you use in connection with your use of this site, and that Village Verve shall not
be liable for any damages of any kind related to your use of this site.
We continuously make efforts to improve our customer service and service efficiency.
Any suggestions, feedback, ideas or communication you provide us will help us get
achieve this goal. Consequently, if you are on our mailing list, we may send you
optional surveys, contests or promotions. However all the non personal information
collected will be the property of Village Verve.
This policy replaces all previous disclosures we may have provided you about our
information practices. We reserve the right to change this policy at any time. If
our information practices change in the future, we will notify you by posting the
policy changes on our website.
to be removed from our mailing list or for any other information, you may contact
us by mail at firstname.lastname@example.org
or by post at:
Rue Van Artevelde 46
that you give Village Verve when you use village-verve.com.
Village Verve is committed to ensuring that your privacy is protected. Should we
ask you to provide certain information by which you can be identified when using
this website, then you can be assured that it will only be used in accordance with
this privacy statement.
Village Verve may change this policy from time to time by updating this page. You
should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 01/07/2011.
When you register with village-verve.com, we may collect the following information:
When you place an order on village-verve.com, we will also collect the following
- phone number
- shipping address
- billing address
- IP address from which the order was submitted
If you opt-in to one of our newsletters or designer tracking emails, we will further
collect the following information:
- designers of interest to you
We require this information to understand your needs and provide you with the intended
service, and in particular for the following reasons:
- First and foremost, this information is needed to dispatch your orders.
- Fraud prevention.
- Internal record keeping.
- We may use the information to improve our products and services.
- If you opt in, we may periodically send promotional emails about new products, special
offers or other information which we think you may find interesting using the email
address which you have provided.
- We may use the information to customize the website according to your interests.
- Your name will be submitted to Ogone once you have confirmed your order and you
are forwarded to Ogone’s secure payment site.
- Your information will never be shared with third-party agents, and is strictly for
We are committed to ensuring that your information is secure. In order to prevent
unauthorized access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard
drive. Once you agree, the file is added and the cookie helps analyze web traffic
or lets you know when you visit a particular site. Cookies allow web applications
to respond to you as an individual. The web application can tailor its operations
to your needs, likes and dislikes by gathering and remembering information about
We use shopping cart cookies in order to keep track of the items in your shopping
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you
prefer. This will, however, prevent you from shopping on village-verve.com.
Our website may contain links to other websites of interest. However, once you have
used these links to leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for the protection
and privacy of any information which you provide whilst visiting such sites and
such sites are not governed by this privacy statement. You should exercise caution
and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information.
If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us at email@example.com
to opt out.
We will not sell, distribute or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible at the above address, or simply
correct it in your account login. We will promptly correct any information found
to be incorrect.
online sales: firstname.lastname@example.org
general inquiries: email@example.com
+32 (0)472 55 96 21
our offices are open Monday-Friday 10:00-19:00 and Saturdays 11:00-19:00
Rue Van Artevelde 46
Village Verve SPRL is a company registered in Belgium.
Company number: 875.075.288. Registered Office: Clos du Drossart 10E, 1180 Brussels,